IT Help Desk Services

Comprehensive or augmented IT Help Desk Support.

Understanding of the Shifting Higher Education Landscape

We blend innovation and technology with service and efficiency to meet users where they are with the support they need.

24/7 or Augmented

Fully support or complement your institutional IT Help Desk as needed.

Serving All Technologies

Support over 115 systems and programs unique to higher education.

Multi-modal Responsiveness

Meet end user expectations by providing multiple contact channels.

Data Insight

Make data-driven decisions using our comprehensive reporting functionality.

Proud to Be Help Desk Partners

While the challenge is universal, each institution is unique. We tailor best practices to meet the institutions goals and budget.

“I’ve seen other offerings for help desk services and the difference with Blackboard is how they train their people, their knowledge base, and how they are committed to continuous improvement. I think that is what Blackboard has done extremely well.”

Gerry Hourigan, VP, Chief Information Officer , Cuyahoga Community College

Our Expertise

i

Knowledge Base

We create custom institutional knowledge bases enabling the agents to provide faster, more comprehensive answers.

Hired for attitude. Trained for skill.

Through thoughtful recruitment and rigorous training, our contact centers are staffed with incredible talent.

R

Quality Assured

We collaborate with institutions to deliver the highest level of customer care to every end-user.

You're in Good Hands

Your account manager works to ensure all aspects of our partnership are running smoothly.

Insights from the Field

See how we’ve helped other institutions like yours find and engage students.

Webinar

The Journey to an Integrated IT Help Desk

Learn about the path UVA took to a successful enterprise-wide Help Desk integration.

Case Study

Meeting State Mandates in Tight Timelines

Read how Ohio’s Tri-C saved $70K per year and reduced handle time with a tailored Help Desk partnership.

Capability Overview

Close the Service Gap

Tailored Help Desk solution optimizes resources and capabilities, delivers highest levels of customer care.

Talk to Us

Call us at 800-424-9299 or fill out the form for a free consultation about your institution.

Your privacy is important to us. You can change your preferences or unsubscribe at any time. We will only use the information you have provided to manage your inquiry unless we have permission to send you our email communications. We may share your information with the relevant local Blackboard channel partners (resellers) if your organization is located in an area managed by Blackboard partners (see list here). View our Privacy Statement for more details.

Bitnami