IT Help Desk Services
Comprehensive or augmented IT Help Desk Support.
Understanding of the Shifting Higher Education Landscape
We blend innovation and technology with service and efficiency to meet users where they are with the support they need.
24/7 or Augmented
Fully support or complement your institutional IT Help Desk as needed.
Serving All Technologies
Support over 115 systems and programs unique to higher education.
Meet end user expectations by providing multiple contact channels.
Make data-driven decisions using our comprehensive reporting functionality.
Proud to Be Help Desk Partners
While the challenge is universal, each institution is unique. We tailor best practices to meet the institutions goals and budget.
“I’ve seen other offerings for help desk services and the difference with Blackboard is how they train their people, their knowledge base, and how they are committed to continuous improvement. I think that is what Blackboard has done extremely well.”
We create custom institutional knowledge bases enabling the agents to provide faster, more comprehensive answers.
Hired for attitude. Trained for skill.
Through thoughtful recruitment and rigorous training, our contact centers are staffed with incredible talent.
We collaborate with institutions to deliver the highest level of customer care to every end-user.
You're in Good Hands
Your account manager works to ensure all aspects of our partnership are running smoothly.
Insights from the Field
See how we’ve helped other institutions like yours find and engage students.
Talk to Us
Call us at 800-424-9299 or fill out the form for a free consultation about your institution.
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