One Stop Services

Exceed the expectations and schedules of today’s learners.

Augmenting institutional support with One Stop capabilities

Providing students comprehensive, personalized, highly accessible, and convenient support through phone, text, social media, web ticket, or chat.

Eliminate the Lines

Provide a virtual one stop support center students can access from anywhere, 24/7.

Integrated Support

Eliminate campus silos and the shuffle by integrating student accounts, financial aid, and registrar.

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Engage Students

Proactively and gently encourage students to act on time-sensitive information.

View the Complete Picture

Give front-line professionals quick and easy access to student data in one screen.

Proud to Be One Stop Partners

While the challenge is universal, each institution is unique. We tailor best practices to meet the institution’s goals and budget.

“Two years ago, it was not uncommon for us to go home with 70-100 unanswered calls and emails that were 4-5 days old. It was unmanageable. Now we get to the end of the day and know that there isn’t a student that hasn’t been responded to that day.”

Financial Aid Staff Member, Virginia Community College System

Our Expertise

Self Service, How it Should Be

Making it quick and easy for learners to find what they are looking for on the channel they seek assistance.

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Customized Live Support Options

Hiring and training professionals to complement your team with operational efficiencies for an enhanced student experience.

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Collecting and Delivering Information

Experience developing and designing self-help content and providing actionable metrics to institutions.

Effortless Experience

Recognizing that today’s students have high expectations, our services are designed to be in the right place at the right time.

Insights from the Field

See how we’ve helped other institutions like yours support students with their non-academic work.

Case Study

Modernizing enrollment and student support

Wichita State University empowers students by offering personalized, convenient one stop support.

Webinar

Don’t become the DMV on your campus

Determine and develop a path to achieve enrollment goals; then replicate.

White Paper

Re-engineered service model delights today’s learners

More institutions are shifting to a one-stop service model to meet expectations for choice, customization, and convenience.

Talk to Us

Call us at 800-424-9299 or fill out the form for a free consultation about your institution.

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